Legal
KAM Ascend Privacy Policy
Effective Date: 23 October 2026 | Owner: The KAM Club Ltd, 73 Elgin Avenue, London W9 2DB, United Kingdom
How We Use Your Information
We use your information to:
- Provide access to the App and its features
- Generate AI-assisted outputs from the content you provide (see AI Processing below)
- Securely store your data and maintain your account
- Improve performance, troubleshoot issues, and keep the App secure
- Contact you about important updates or support
We never sell your personal information.
AI Processing of Your Content
Several features (such as the CV optimizer, AI coach, research assistant, and Interview Coach) send the content you provide to trusted AI sub-processors so they can generate your results. Your text may be processed by Anthropic (which powers our AI assistants) and Cohere (used to rank research results); embedding and transcription requests may be processed by OpenAI. These providers process your data only to return results to you under contractual data-protection terms, and they do not use it to train their models on our behalf.
Interview Coach can speak stored interview questions using Deepgram Aura text-to-speech and transcribe recorded answers using OpenAI Whisper. Question text is sent with Deepgram's model-improvement opt-out (mip_opt_out). Opt-out does not mean no record: Deepgram still keeps a SHA-256 hash of the input text and request metadata, but not the text itself for training. Recordings are sent for transcription and are not kept by us as voice audio.
Anthropic, Cohere, Deepgram and OpenAI process data in the United States - see International Data Transfers below.
Data Storage & Security
Your account and content are stored primarily on secure servers in the United Kingdom and European Union. We use encryption in transit, strict access controls, and other safeguards to protect your data from unauthorised access or misuse. Files you upload are scanned for malware, and any file found to be infected is quarantined and blocked.
Some of the service providers who help us operate the App are located outside the UK/EU (for example, our AI providers) — see International Data Transfers below.
International Data Transfers
Some of our sub-processors (including Anthropic, Cohere, Deepgram, OpenAI, Knock, New Relic, and MailBluster) are based in the United States, so operating the App involves transferring some personal data outside the UK and European Economic Area.
Where we transfer data internationally, we rely on appropriate safeguards — such as the UK International Data Transfer Agreement and the EU Standard Contractual Clauses (SCCs) — to ensure your data receives an equivalent level of protection. You can contact us for more information about these safeguards.
Legal Bases for Processing
Under UK and EU data-protection law we must have a legal basis for processing your personal data. The legal basis on which we rely depends on the purpose:
- Providing the App and its AI features to you – performance of our contract with you
- Keeping the App and your account secure – our legitimate interests in security and fraud prevention
- Analytics to improve the App – your consent (via the cookie banner) or our legitimate interests where permitted
- Marketing emails – your consent, which you can withdraw at any time
- Meeting legal and regulatory obligations – compliance with our legal obligations
How Long We Keep Your Data
We keep your account and content for as long as your account is active. When you delete your account, we anonymise or delete your personal data within 30 days, except where we must retain limited information to meet legal obligations. Security and audit logs are kept for shorter, defined periods (typically 30 days to 12 months).
Interview Coach does not store voice audio durably. Questions are synthesised on demand into a bounded in-memory server cache and a short-lived browser Blob/object URL; decoded recording files are transient and deleted after processing. Transcripts become part of your answer only when you choose to submit them.
Your Rights
You have the following rights over your personal data:
- Access – request a copy of the personal data we hold about you
- Rectification – correct or update your personal information
- Erasure – request deletion of your account and data
- Portability – request a machine-readable copy of the data you provided to us
- Object or restrict – object to, or ask us to restrict, certain processing
- Withdraw consent – withdraw consent (for example, for analytics or marketing) at any time
Email hello@kamascend.com to exercise any of these rights.
If you believe we have not handled your data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk, or with your local data-protection authority.
Changes to this Policy
We may update this policy periodically. When we do, we will update the effective date above and notify you within the App.
Summary
We collect the account details and career content you provide to make KAM Ascend work for you. Some features send your content to AI providers (including in the US) to generate your results, always under data-protection agreements. Voice is optional: question text may go to Deepgram with model-improvement opt-out, and recordings go to OpenAI for transcription, but we do not retain voice audio durably. We never sell your data, we keep it secure, and you stay in control — with rights to access, correct, export, or delete it.
Questions? Contact hello@kamascend.com.